Almost twenty years across data, operations, and consumer product, about four of them running product end to end. I am bringing that work to problems that matter: civic tech, climate, public transit, and democracy.
I'm a product manager who builds solutions people love that still work for the organization. Solve real user problems, deliver real value, and people will happily choose them.
I want to put my experience toward work with real social impact, and be proud of how I contribute. The problems that interest me are the ones that affect people's lives, even when they cannot see them.
I think about the person on the other end of every product decision, and I pay attention when something quietly makes their day harder. Here are a few problems I found, the calls I made, and what changed as a result.
Users kept rejecting every hotel in testing as too expensive, even when affordable options were right there. I built a curated best-value section and a per-destination pricing model to surface them.
Read the full studyMore click-outs looked like a win. It was actually a loss. I caught a failing redesign in an A/B test before launch, then measured the true outcome instead of the proxy everyone was watching.
Read the full studyA confusing CTA icon was quietly costing direct bookings. I renamed it to say plainly what it did. Small wording choices carry real weight.
Read the full studyI'm always building things to solve problems, at work and on my own time. Below are a few samples of the design and user-oriented thinking I bring to real problems.
Interactive HTML mockup that secured design resources without a design team.
A personal operating system for my product work and job search.
An AI energy agent that coordinates a home's solar, battery, EV, and thermostat around time-of-use electricity pricing. I designed and built the front-end prototype for our team at the Greentown Labs hackathon, where it placed 2nd.
If you are working on something that matters and need a product person who starts with the user, I would like to hear about it.